Refund & Cancellation Policy
Transparent policies for guest bookings and property management services.
Last Updated: April 2026
This policy outlines the refund and cancellation terms for bookings made through Hostizzy-managed properties and for property management services provided by Hostsphere India Pvt Ltd (brand: Hostizzy).
1. Guest Booking Cancellations
Cancellation policies are set by individual property owners and may vary by property. Hostizzy-managed properties generally follow one of three standard cancellation tiers:
| Policy | Cancellation Terms | Refund |
|---|---|---|
| Flexible | Cancel up to 48 hours before check-in | Full refund (minus processing fees) |
| Moderate | Cancel up to 7 days before check-in | Full refund. Within 7 days: 50% refund |
| Strict | Cancel up to 14 days before check-in | 50% refund. Within 14 days: no refund |
The applicable cancellation policy is displayed at the time of booking. Please review it carefully before confirming your reservation. For bookings made through third-party platforms (Airbnb, Booking.com, etc.), the platform's cancellation policy may supersede the above.
2. Management Service Cancellation
Property owners enrolled in Hostizzy management plans may terminate their agreement subject to the following terms:
| Plan | Cancellation Terms |
|---|---|
| SmartStart | One-time setup fee is non-refundable once onboarding has commenced |
| ChannelPro | 30-day written notice required. Pro-rated refund for unused portion of prepaid months |
| Hybrid Core | 60-day written notice required. Existing bookings will be honoured through checkout |
| TotalCare360 | 60-day written notice required. Existing bookings will be honoured through checkout |
| StayPrime | 60-day written notice required. Existing bookings will be honoured through checkout. Inventory and consumables reconciliation at exit |
Cancellation requests for management services must be sent in writing to partnerships@hostizzy.com.
3. Refund Processing
- Approved refunds are processed within 7-10 business days
- Refunds are issued to the original payment method unless otherwise agreed
- GST adjustments will be made in accordance with applicable tax regulations; credit notes will be issued where required
- Payment gateway processing fees (typically 2-3%) are non-refundable
- International refunds may take an additional 5-7 business days depending on the issuing bank
4. Force Majeure
In the event of circumstances beyond reasonable control -- including but not limited to natural disasters, government-imposed travel restrictions, pandemics, civil unrest, or severe weather events -- the following applies:
- Guests will be offered a full refund or the option to reschedule at no additional cost
- Property owners will not be charged management fees for the affected period
- Force majeure claims must be supported by verifiable evidence (government advisory, weather alert, etc.)
5. Disputes & Grievance Resolution
If you believe a refund has been incorrectly denied or processed, please contact us within 7 days of receiving the decision:
- Guest booking disputes: stay@hostizzy.com
- Management service disputes: partnerships@hostizzy.com
We aim to acknowledge all disputes within 48 hours and resolve them within 15 business days. If a resolution cannot be reached, the matter will be subject to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with New Delhi as the seat of arbitration.
Hostsphere India Pvt Ltd (brand: Hostizzy) -- E 13/29, 1st Floor, Harsha Bhawan, Connaught Place, New Delhi 110001. For questions regarding this policy, contact stay@hostizzy.com.